q889 Privacy Policy

1. Introduction & Scope

This Privacy Policy (hereinafter referred to as "the Policy" or "this Policy") sets out the basis on which q889 (hereinafter referred to as "q889", "the Platform", "we", "us", or "our") collects, processes, stores, and shares personal data relating to individuals who access or use any service provided through q889.club.

This Policy applies to all q889 members and visitors, including prospective members who browse the Platform without registering, registered account holders, and former members whose accounts have been closed. It covers data collected through the q889 website, any associated mobile-optimised interfaces, and through direct communications with q889 support staff.

This Policy should be read alongside the q889 Terms and Conditions, which together govern the full legal relationship between q889 and its members.

2. Data Controller

For the purposes of applicable data protection legislation, q889 acts as the data controller in respect of the personal data of its members and platform visitors. As data controller, q889 is responsible for determining the purposes and means by which your personal data is processed.

q889 is operated under an internationally recognised gaming licence. Enquiries regarding data protection matters may be directed to the q889 support team via live chat or at the email address provided in Section 14 of this Policy.

3. Data We Collect

3.1 Registration & Identity Data

When you create a q889 account, we collect the following personal information:

• Full legal name;
• Date of birth (to verify the minimum age requirement of 21 years);
• Residential address, including city and postcode;
• Email address;
• Mobile phone number;
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

As part of q889's obligations under its international gaming licence, the following documents may be requested during the Know Your Customer (KYC) verification process:

• Government-issued photo identification (National Identity Card, passport, or driving licence);
• Proof of residential address (utility bill, bank statement, or similar document not older than three months);
• Proof of payment method ownership (screenshot or statement from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or other accepted method);
• Source of funds documentation, where required for large transactions.

3.3 Financial & Transaction Data

q889 records all financial transactions conducted through your account, including deposit amounts and timestamps, withdrawal requests and processing records, bonus credits and wagering activity, and PKR account balance history. Payment card numbers and full bank account credentials are never stored on q889 servers — all payment data is handled directly by our licensed payment processing partners.

3.4 Technical & Usage Data

When you access the q889 Platform, we automatically collect certain technical information, including your IP address, browser type and version, device type and operating system, session duration and login timestamps, and pages visited and features used within your account.

3.5 Communications Data

If you contact q889 support via live chat or email, we retain a record of that communication, including its content and any attachments, for quality assurance, complaint resolution, and regulatory compliance purposes.

4. How Data Is Collected

q889 collects your personal data through the following means:

• Directly from you — information you provide when registering, completing KYC, depositing funds, or contacting support;
• Automatically — technical and usage data collected through cookies and server logs when you access the Platform;
• From third parties — identity verification data from KYC service providers, fraud screening data from security partners, and payment confirmation data from payment processors such as JazzCash and EasyPaisa.

5. How We Use Your Data

q889 uses your personal data for the following purposes:

Purpose	Data Used
Account creation & management	Registration data, contact details
Identity verification (KYC)	KYC documents, registration data
Processing deposits & withdrawals	Financial data, payment method details
Fraud prevention & security	Technical data, transaction data, IP address
Regulatory compliance & AML	KYC data, transaction history, communications
Customer support	Communications data, account data
Responsible gaming monitoring	Wagering activity, session data
Marketing & promotions	Contact details, preferences (with consent)
Platform improvement	Technical and usage data (anonymised)

6. Legal Basis for Processing

q889 processes your personal data on the following legal bases:

• Contractual necessity — processing required to fulfil the q889 Terms and Conditions, including account creation, transaction processing, and customer support;
• Legal obligation — processing required to comply with q889's obligations under its international gaming licence, including KYC verification and anti-money laundering (AML) requirements;
• Legitimate interests — processing for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your privacy rights;
• Consent — processing for marketing communications, where you have provided explicit opt-in consent.

7. Sharing Your Data

7.1 Service Partners

q889 shares personal data with carefully selected third-party service providers who assist in the delivery of Platform services. These include identity verification and KYC providers, payment processors (including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank networks), fraud detection and cybersecurity services, customer support platform providers, and casino game software providers. All such partners are contractually bound to process your data solely in accordance with q889's instructions and this Privacy Policy.

7.2 Regulatory & Legal Disclosure

q889 may be required to disclose personal data to regulatory bodies, law enforcement agencies, or other competent authorities in order to comply with applicable legal obligations, respond to lawful requests, or protect the rights, property, or safety of q889, its members, or the public.

7.3 No Sale of Personal Data

q889 does not sell, rent, exchange, or otherwise transfer your personal data to third-party marketers, data brokers, or any other commercial party for their own independent use. Your personal data is not a product at q889.

8. Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit the q889 Platform. They allow the Platform to recognise your device on subsequent visits, remember your preferences, and collect usage data to improve the member experience.

8.2 Types of Cookies Used by q889

• Strictly necessary cookies — essential for the operation of your q889 account session and cannot be disabled;
• Functional cookies — remember your preferences such as language settings and display options;
• Analytics cookies — collect anonymised data about how members use the Platform to help us improve performance and usability;
• Security cookies — help detect and prevent fraudulent login attempts and suspicious activity.

q889 does not use third-party advertising or behavioural tracking cookies. You may manage your cookie preferences through your browser settings, though disabling strictly necessary cookies may affect the functionality of your q889 account.

9. Data Retention

q889 retains your personal data for as long as your account remains active and for a further period following account closure, as required by our international gaming licence obligations and applicable anti-money laundering regulations. In practice, this typically means that transaction records and KYC documentation are retained for a minimum of five years following the closure of an account.

Data collected for marketing purposes is retained only for as long as your marketing consent remains active. Upon withdrawal of consent, marketing data is removed from active use within a reasonable timeframe.

Technical and usage data collected through cookies and server logs is typically retained in identifiable form for no longer than 13 months, after which it is anonymised or deleted.

10. Data Security

q889 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the q889 Platform;
• Encryption of sensitive data fields at rest within q889's secure database infrastructure;
• Strict access controls limiting personal data access to authorised personnel with a verified operational need;
• Regular security audits and vulnerability assessments of the q889 Platform and supporting infrastructure;
• Multi-factor authentication for all internal administrative access to member data systems.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, q889 will notify affected members in accordance with the notification obligations of its licensing authority.

11. Your Privacy Rights

As a q889 member, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact q889 support via live chat or at the email address in Section 14:

• Right of Access — You have the right to request a copy of the personal data q889 holds about you, together with information about how it is being processed.
• Right to Rectification — If any personal data q889 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure — In certain circumstances, you may request the deletion of your personal data. Note that this right is subject to overriding legal retention obligations under q889's gaming licence.
• Right to Restrict Processing — You may request that q889 restrict the processing of your data in certain situations, for example while a dispute regarding its accuracy is being resolved.
• Right to Data Portability — Where processing is based on your consent or contractual necessity, you may request that your data be provided to you in a structured, commonly used, machine-readable format.
• Right to Object — You have the right to object to processing of your personal data carried out on the basis of q889's legitimate interests, including for direct marketing purposes.

q889 will respond to all verified data subject requests within 30 days of receipt. Where a request is complex or numerous, this period may be extended by a further two months, in which case you will be notified of the extension and the reason for it.

12. Minors & Age Policy

q889 does not knowingly collect personal data from individuals under the age of 21 years. The Platform is strictly prohibited to underage users. Age verification is a mandatory step in the q889 registration process, and KYC verification is required before any withdrawal is processed.

If q889 becomes aware that personal data has been collected from an individual who is under 21 years of age, that data will be immediately deleted and the associated account will be closed. Parents or guardians who believe a minor has registered on q889 should contact our support team immediately so that appropriate action can be taken without delay.

13. Changes to This Policy

q889 reserves the right to update or modify this Privacy Policy at any time. Where material changes are made, q889 will notify registered members via email or through an in-platform notification prior to the changes taking effect. The effective date displayed at the top of this Policy will be updated accordingly.

Your continued use of the q889 Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed of how q889 protects your personal data.

14. Contact & Complaints

For any questions, requests, or complaints relating to this Privacy Policy or the way in which q889 handles your personal data, please contact our support team through the following channels:

Live Chat: Available daily from 9:00 AM to 1:00 AM Pakistan Standard Time (PKT), accessible from within your q889 account dashboard.

Email: [email protected]

q889 aims to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 days. If you are not satisfied with q889's response to a privacy complaint, you may have the right to escalate your complaint to the relevant supervisory authority under the jurisdiction of q889's gaming licence.